Coin, Vending, and Amusement Machine Servicers and Repairers

Training, Other Qualifications, and Advancement

Most workers learn their skills on the job. New workers are trained informally on the job to fill and fix machines by observing, working with, and receiving instruction from experienced repairers. Employers normally hire high school graduates, and give preference to those with high school or vocational school courses in electricity, refrigeration, and machine repair. Employers usually require applicants to demonstrate mechanical ability, either through work experience or by scoring well on mechanical-aptitude tests.

Because coin, vending, and amusement machine servicers and repairers sometimes handle thousands of dollars in merchandise and cash, employers try to hire persons who are trustworthy and have no criminal records. Also, the ability to deal tactfully with people is important, because the servicers and repairers play a significant role in relaying customers' requests and concerns. A driver's license and a good driving record are essential for most vending and amusement machine servicer and repairer jobs. Some employers require their servicers to be bonded.

Electronics have become more prevalent in vending and amusement machines and employers will increasingly prefer applicants who have training in electronics. Technologically advanced machines with features such as multilevel pricing, inventory control, and scrolling messages use electronics and microchip computers extensively. Some vocational high schools and junior colleges offer 1- to 2-year training programs in basic electronics.

Beginners start training with simple jobs, such as cleaning or stocking machines. They then learn to rebuild machines by removing defective parts and repairing, adjusting, and testing the machines. Next, they accompany an experienced repairer on service calls and, finally, make visits on their own. This learning process takes from 6 months to 2 years, depending on the individual's abilities, previous education, types of machines serviced, and quality of instruction.

The National Automatic Merchandising Association has a self-study technician training program for vending machine repairers. Manuals give instruction in subjects such as customer relations, safety, electronics, and reading schematics. Upon completion of the program, repairers must pass a written test to become certified as a technician or journeyman.

To learn about new machines, repairers and servicers sometimes attend training sessions sponsored by manufacturers and distributors that may last from a few days to several weeks. Both trainees and experienced workers sometimes take evening courses in basic electricity, electronics, microwave ovens, refrigeration, and other related subjects to stay on top of new techniques and equipment. Skilled servicers and repairers may be promoted to supervisory jobs or go into business for themselves.

source: OOH; about this section